At the 5yyy, privacy is not fine print — it is a real commitment. This document explains what data we collect, why we need it, how we protect it and what rights you have under the LGPD.
Six key points before diving into the full document
The 5yyy collects only the data strictly necessary to operate your account, process Pix deposits, and meet regulatory requirements. Nothing beyond what is needed is requested during registration or while using the platform.
All communication between your mobile device or computer and the servers of 5yyy is protected by 256-bit SSL encryption. Financial data and identity documents have additional layers of protection at rest.
The 5yyy does not sell, rent, or trade your personal data with third parties for marketing purposes. Sharing occurs only with essential operational vendors and as required by law, with contractual confidentiality guarantees in place.
This policy was drafted in compliance with the General Data Protection Law (Lei nº 13.709/2018). The 5yyy has a Data Protection Officer (DPO) responsible for ensuring that user rights are respected.
At any time, you can access, correct, export or request the deletion of your personal data on the 5yyy. These rights are guaranteed by the LGPD and can be exercised directly through the platform's support.
The 5yyy uses cookies to keep your session active, enhance your experience on the platform, and analyze site performance. You can manage your cookie preferences at any time in your account settings.
Important: This Privacy Policy is an integral part of the Terms and Conditions of the 5yyy. By creating your account, you also agree to the provisions described here.
The 5yyy is a Sports Betting and online casino platform operating with a focus on the Brazilian market. For the purposes of the General Data Protection Law (Lei nº 13.709/2018 — LGPD), the 5yyy acts as controller of the personal data collected from users — meaning we determine the purposes and means by which your data is processed.
This means we have clear responsibilities toward you: ensuring your data is collected transparently, used only for the stated purposes, protected with appropriate technical measures and deleted when no longer needed. The 5yyy has appointed a Data Protection Officer (DPO) as the communication channel between you, us, and the National Data Protection Authority (ANPD).
The entire operation of the 5yyy — from processing deposits via Pix and boleto to analyzing bets on Brasileirão, Superliga, and NBB matches — involves the handling of personal data. This policy explains clearly and directly how that works, without unnecessary jargon.
The 5yyy collects personal data at different points throughout your journey on the platform. The table below summarizes the main categories:
| Category | Data Examples | When It Is Collected |
|---|---|---|
| Registration data | Full name, email, CPF, date of birth, address | At registration |
| Identity data | National ID, driver's license, passport, verification selfie, proof of address | During KYC verification |
| Financial data | Pix key, card details (tokenized), transaction history | On deposits and withdrawals |
| Usage data | Betting history, games accessed, session duration, preferences | While using the platform |
| Technical data | IP address, device type, browser, operating system, cookies | Automatically |
| Communication data | Support messages via chat, emails, call records | When contacting support |
The 5yyy does not collect data considered sensitive under the LGPD — such as racial or ethnic origin, religious beliefs, health data, or sexual orientation — unless strictly required by a specific legal obligation and with your express consent. Biometric data is collected only when required by the identity verification process and is handled with an additional layer of protection.
The 5yyy uses your personal data exclusively for the following purposes:
The LGPD requires that all personal data processing have a specific legal basis. The 5yyy processes your data based on the following grounds set out in Article 7 of the law:
Data required to operate your account, process bets and payments — the primary basis for operational data processing.
KYC, anti-money laundering compliance (Lei nº 9.613/1998), and fulfillment of judicial and regulatory orders.
Fraud prevention, platform security, aggregated technical performance analysis, and product improvement.
Sending marketing communications and processing specific sensitive data when required by law or by context.
The 5yyy does not sell your personal data. Sharing only occurs in the situations described below, with vendors who have signed data processing agreements ensuring confidentiality and compliance with the LGPD:
Please note: No personal data from the 5yyy is shared with third-party advertising networks, data brokers or social media platforms for commercial targeting purposes.
The 5yyy retains your personal data for as long as necessary to fulfill the purposes described in this policy and comply with applicable legal obligations. The general retention periods are:
| Data Category | Retention Period | Reason |
|---|---|---|
| Registration and identity data | 5 years after account closure | Legal obligation (AML/KYC) |
| Financial transaction history | 5 years | Law No. 9.613/1998 and the Federal Revenue Service |
| Betting history | 2 years after the bet | Dispute resolution |
| Technical and access logs | 6 months | Security and diagnostics |
| Support communications | 2 years | Support history |
| Marketing data (with consent) | Until consent is withdrawn | Consent |
Once the applicable retention period expires, data is securely deleted or anonymized in a way that prevents re-identification of the data subject.
The 5yyy implements multiple layers of technical and organizational security to protect your personal data:
The LGPD grants you a robust set of rights regarding your personal data held by the 5yyy. You may exercise them at any time, free of charge:
Confirm whether we process your data and access a copy of all the information we hold about you.
Request the correction of incomplete, inaccurate or outdated data in your 5yyy account 5yyy.
Request the deletion of data processed on the basis of consent, subject to mandatory legal retention periods.
Receive your data in a structured, commonly used format for transfer to another data controller.
Know which public and private entities the 5yyy shared your personal data.
Object to processing or withdraw previously given consent, where the legal basis is consent.
To exercise any of these rights, please contact our Data Protection Officer by email at suporte@5yyy.best or via live chat within the platform. The 5yyy will respond within 15 calendar days, as required by the LGPD. In more complex cases, this deadline may be extended by an additional 15 days, with prior notice to the data subject.
The 5yyy uses cookies and similar technologies to ensure the platform works properly, personalize your experience, and analyze the site's technical performance. Below we describe the types of cookies used:
You can manage and revoke non-essential cookies in your account settings or your browser settings. Disabling strictly necessary cookies may affect the platform's functionality, including access to the betting area and the Pix withdrawal process.
The 5yyy is a platform exclusively for users aged 18 and over. We do not intentionally collect personal data from minors. If we identify that an account was created by a minor, it will be closed immediately and all collected data will be deleted. If you are the guardian of a minor and believe they have created an account on 5yyy, please contact our support team immediately at suporte@5yyy.best so we can act quickly.
Some of the technologies used by the 5yyy — such as cloud infrastructure services and performance analytics platforms — may result in data being processed on servers located outside Brazil. In such cases, the 5yyy ensures that:
The 5yyy may update this Privacy Policy periodically to reflect changes in our data processing practices, applicable law, or the structure of our services. Any material change will be communicated via registered email at least 7 calendar days before taking effect. The date of the last update will always be shown at the top of this document.
Continued use of the platform after the effective date of any changes will be considered acceptance of the new terms. If you do not agree with the changes, you may close your account before the effective date and request a refund of your available balance via Pix.
To exercise your rights, ask questions about this policy, or report any issue related to the processing of your personal data by the 5yyy, please reach out through the channels below:
If you are not satisfied with the response from 5yyy, you have the right to file a complaint with the National Data Protection Authority (ANPD), the federal authority responsible for enforcing the LGPD in Brazil, accessible through the official federal government website.
This policy supersedes all previous versions published by the 5yyy. The most current version will always be available on this page.
View Terms & ConditionsA practical overview of how to exercise each right guaranteed under Law No. 13.709/2018
Send an email to suporte@5yyy.best with the subject line "Access to My Data – LGPD" including the CPF linked to your account. The 5yyy will respond within 15 days with a complete report of the data we hold about you.
The report includes: registration data, financial transaction history, betting history, technical data collected, and records of communications with support.
Send an email to suporte@5yyy.best with the subject line "Data Deletion – LGPD". After verifying your identity, the 5yyy will delete the data for which consent is the legal basis, retaining only the data whose retention is required by law.
Financial and KYC data are retained for 5 years after account closure in compliance with Brazilian anti-money laundering laws — this applies regardless of any deletion request you submit.
The most common questions from users about how we handle their data
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