Betting is entertainment — and 5yyy wants them to stay that way for every user. Here you'll find the tools, warning signs, and support resources to help you stay in control of how much you play and how much you spend.
Resources available to all users, free of charge and hassle-free
Set a cap on how much you can deposit per day, week, or month. Once set, the limit takes effect immediately. To increase it, you'll need to wait 24 hours — enough time to reconsider a decision made in the heat of the moment.
Set an alert that appears when you reach a certain amount of time on the platform. You choose the interval: 30 minutes, 1 hour, 2 hours, or a custom value. The alert doesn't block access — it simply notifies you, so the decision to keep going or stop is always yours.
Need a break? Block access to your account on 5yyy for 24 hours, 7 days, 30 days, or 90 days. During the break period, you cannot log in, deposit, or place bets. The break only ends when the period you selected has expired.
If you feel that betting has stopped being entertainment, you can request permanent account closure. Permanent self-exclusion cannot be reversed. Your available balance will be returned via Pix, and your CPF may be added to protection lists to prevent new registrations on partner platforms.
In the "My Bets" and "My Transactions" sections of your account, you can access a full record of everything you've wagered and deposited — with dates, amounts, and results. Seeing the real numbers is one of the most important steps for anyone who wants to understand their own betting patterns.
Our support team is trained to recognize signs of problem gambling and offer help without judgment. Whether you have a question, need to activate a control tool, or just want to talk about your usage habits, we're available 24/7 via the platform's chat.
When we talk about responsible gambling on 5yyy, we're not talking about a regulatory checkbox or footer text nobody reads. We're talking about a genuine position on how we believe betting should fit into people's lives.
Betting on football — following a Brasileirão or Libertadores match with an open bet — is entertainment. Rooting for a result in Superliga volleyball or watching an NBB game with a well-informed take is a legitimate way to engage with sport. The 5yyy exists to make this experience more enjoyable, more seamless, and fairer for the Brazilian bettor — not to create dependency or drain anyone's budget.
The problem starts when betting stops being a conscious choice and becomes a compulsion. When you're wagering more than you planned, making a Pix deposit in the middle of the night to chase a loss from earlier that morning, or when betting starts affecting bill payments or an important relationship — gambling has stopped being entertainment and become a problem that deserves attention.
The 5yyy invests in control tools because it believes a healthy user is one who keeps playing by choice, not compulsion. We also understand that part of our responsibility as a platform is to give Brazilian bettors the means to stay in control — and to act when that control starts to slip.
How to access the tools: All responsible gaming tools at 5yyy are available in the "Responsible Gambling" section of your account, with no need to contact support for most of them.
There's no single formula for responsible betting — everyone has a different relationship with money, risk, and entertainment. But there are a few principles that, when put into practice, make a real difference in the day-to-day of anyone who bets on the 5yyy or on any other platform:
Decide how much you're willing to spend before opening the platform. Use the deposit limit on 5yyy to make that number a real barrier, not just a good intention.
Trying to recover a loss with a bigger bet is the behavior that most quickly turns entertainment into a problem. A loss you walk away from is a loss you kept under control.
Treating betting as a primary or supplementary source of income creates psychological pressure that affects decision-making. The amount you bet should be money you can lose without any real impact on your monthly finances.
If you've been betting for more than two hours straight, you're likely making worse decisions than you were at the start of the session. Use the session time limit on 5yyy to keep that in mind.
Anger, anxiety, sadness, or excessive excitement all impair your ability to assess risk. Emotionally charged moments are not the right time to place bets.
Go to the transactions section of 5yyy at least once a week. Seeing the real numbers — deposits, withdrawals, net result — is more effective than trying to remember how much you've bet.
Beyond these six principles, it's important to keep your betting separate from your personal finances — don't use your credit card limit to deposit, and don't skip a bill to play more. If you find yourself breaking any of these rules regularly, it's time to use the control tools available on the 5yyy or seek external support.
The 5yyy monitors behavioral patterns that may indicate problem gambling — such as a sudden increase in deposits, high-value bets placed shortly after significant losses, or unusually high usage frequency at odd hours. When these patterns are identified, our team may reach out proactively to offer support, without judgment.
Recognizing the problem early is the most important step
Step-by-step guide to activating each available feature
Answer these questions honestly, in your own time
How to use: Read each question and answer "yes" or "no" for yourself. If three or more answers are "yes", consider activating a control tool on 5yyy or seek professional support.
This doesn't have to be a diagnosis — it's just a signal to pay attention to. The simplest next step is to set a deposit limit on the 5yyy and, if you'd like, chat with our support team or reach out to one of the resources listed below.
Set a Deposit Limit NowOrganizations and services available for those who need help with problem gambling
A public mental health service tied to the SUS, available in every Brazilian state. CAPS offers free treatment for disorders related to compulsive behaviors, including problem gambling. Look for the nearest unit in your city.
Free • SUSFree and confidential emotional support by phone 188, available 24 hours a day, 7 days a week. If betting is causing you significant distress, CVV offers qualified, judgment-free support.
Free • 24/7A mutual aid group for people dealing with gambling problems. Meetings follow the 12-step model, are free of charge, and take place in cities across Brazil as well as online. No registration or payment is required to attend.
Free • Support GroupsThe Programa de Orientação e Atendimento a Dependentes at Universidade Federal de São Paulo offers specialized treatment for gambling addiction. A nationally recognized reference in the field, with a multidisciplinary team of psychologists and psychiatrists.
São Paulo • UNIFESPOur support team is trained to provide guidance on responsible gaming. If you need to activate a control tool urgently or want to talk about your usage patterns, we're available via chat within the platform.
Free • 24/7 • PortugueseIf you'd rather not use the chat, you can send an email to suporte@5yyy.best with the subject line "Responsible Gaming". Our team responds within 24 hours with guidance on control tools and available support resources.
suporte@5yyy.bestThe 5yyy is a platform exclusively for users aged 18 and over. All registrations require a CPF, which is automatically verified to confirm legal age. Additional identity checks (KYC) are carried out before any withdrawal, including document review.
If you believe a minor is using the 5yyy — including using your account — contact us immediately at suporte@5yyy.best or via 24/7 chat. Accounts identified as belonging to minors are closed immediately, with the balance returned to the rightful holder and the minor's data permanently deleted.
For those with children at home or who live with teenagers, we recommend using parental control tools on phones and computers to restrict access to betting platforms. This is a complementary measure, since the 5yyy does its part with verification, but the home environment is an important additional layer of protection.
There is no guaranteed bet, foolproof system, or strategy that eliminates risk in the long run. The house of 5yyy has a built-in margin across all markets — meaning that, on average, over many bets, the house recovers a portion of the amount wagered. Only bet with money you can afford to lose without it affecting your finances or the relationships that matter to you.
Responsible gambling isn't about never losing — it's about losing within a limit you set clearly, without pressure and without regret.
The sports betting and online casino market in Brazil is undergoing formal regulation. The Secretaria de Prêmios e Apostas, under the Ministry of Finance, sets increasingly strict guidelines for player protection, including specific responsible gambling requirements.
The 5yyy actively follows these guidelines and is committed to implementing all regulatory requirements related to user protection, including integration with the National Betting Exclusion Registry (CNAEX) when available, mandatory disclosure of problem gambling information, and the display of awareness alerts and messages within the platform.
Beyond regulatory requirements, the 5yyy voluntarily adopts responsible gambling practices that go beyond the minimum required — such as support team training, proactive behavioral monitoring, and making control tools available at no cost to all users. We believe this approach is what sets a serious platform apart from one that merely does the bare minimum.
If you're going through a difficult time related to betting, call CVV at 188 — free and confidential support, 24 hours a day. Or reach our team via the 5yyy to activate self-exclusion immediately.
Access Self-Exclusion ToolsThe most common user questions about our protection tools and policies
The 5yyy offers betting on the Brasileirão, Superliga, NBB, UFC, and over 30 sports — with Pix, 24/7 support in Portuguese, and all the control tools a responsible bettor needs. Create your account and play on your terms.
Gambling is only permitted for users aged 18 and over. If you need help, call 188 (CVV) — free and confidential, 24h.